Processing your order, manufacturing our products, and shipping (free of charge) take our team 3 to 5 business days. We strive to ensure you receive your order as quickly as possible without compromising the quality of our merchandise.

If your order includes multiple items, they may be shipped separately based on stock availability and shipping warehouses. Don’t worry, the rest of your order will arrive soon.

Is there an issue with UPS, USPS, DHL, or FedEx? Lost, broken, or damaged package? With our secure shipping, FullTropic handles disputes on your behalf. Customer satisfaction is our priority. We don’t blame the carrier and leave you to sort it out. Instead, we take full responsibility and will immediately send a replacement at no extra cost to you. Feel free to contact us at support@fulltropic.com; our team will do everything possible to meet your expectations.

Yes, you can modify your order as long as it has not yet been marked as “processing.” To make changes, please contact us as soon as possible at support@fulltropic.com.

Yes, you can cancel your order! If your order is already being prepared, a cancellation fee of 40% of the purchase price will apply. Feel free to contact us at support@fulltropic.com; our team will do their best to accommodate your needs!

We can only accept returns if there is a verified defect in the product. Our items undergo rigorous quality checks before shipping. However, if your product has any manufacturing defects, please send us a photo of the item (preferably in its original packaging) to support@fulltropic.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.

Your security is our priority: FullTropic offers a range of secure and safe payment options. We accept:

• Credit Cards
• Debit Cards
• Online Payment Services:

Your banking or credit card information is never shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. Currently, we do not accept checks.

Absolutely! The "HTTPS" in our store's URLs signifies the quality and security of our services. HTTPS is the secure version of "http," protected by SSL/TLS protocols, and is used to safeguard financial transactions on e-commerce sites. As online merchants, we understand that using SSL is essential today. It’s the best way to protect your data and defend against hackers or identity theft.

Visually, SSL certification is indicated by a padlock in the web browser’s address bar and an "s" added to the "http" in our website’s URL, meaning "secure."

We make your shopping experience as easy as possible:

1. Select the product(s) you desire.
2. Click “Add to Cart.”
3. Click the shopping cart icon at the top right (your “Cart”) to complete your purchase.

We also offer the option to create an account to make the process even simpler.

No, typically we only accept one discount code per order, unless stated otherwise in special cases.

FullTropic ships products worldwide in full compliance with international regulations. However, the buyer is responsible for any import taxes applicable in their country. We are not liable for these charges.

If you’re interested in placing a bulk order, please email our team at support@fulltropic.com.