Frog Lamp

We ship worldwide with fast and secure delivery options! Orders are typically processed within 1 to 2 business days. For U.S. customers, shipping generally takes 4 to 8 business days. International shipping times may vary based on location, with most deliveries completed within 12 to 21 business days. You will receive tracking information once your order is on its way. For more details, please visit our Shipping Policy.

This policy applies to domestic orders (United states).

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you agree to the policies contained herein.

All orders are shipped within 1-2 business days from the day you place your order and are delivered within 3 business days from the day you place your order. Once your order has shipped, you will receive a confirmation email with tracking information.

A. shipping costs:

We do not charge anything for shipping, whether the product is shipped within the country.

B. Domestic Transit, Processing, and Order Deadline:

Generally, domestic shipments are in transit for 3 days (Monday through Friday). Order cut-off time will be 12:00 PM Central European Time (Paris). Processing time for domestic orders is 1-2 business days (Monday through Friday).

C. Delivery conditions:

We use USPS to deliver the product.

D. Change of delivery address:

We cannot change the delivery address once it is in transit. If you need to change the delivery location of your order, please contact us within one day of placing your order at contact@fulltropic.com or call us at +1 401-205-0017

E. Cancellations:

If you change your mind before you receive your order, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy.

F. Damaged Packages in Transit:

If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service department. If the package was delivered without you being present, please contact customer service: contact@fulltropic.com or call us at +1 401-205-0017

Customer Service:

We will respond within 24 hours.

Address:
2915 Ogletown Road - Newark, U.S.A 19713

Mail: contact@fulltropic.com

Phone: +1 401-205-0017

Customer service available: Monday to Friday / 9am to 6pm.

Your satisfaction is our priority! If you're not fully satisfied with your purchase, you have 30 days to request a return. Items must be in their original condition and packaging to qualify. Refunds will be processed once the item is received and inspected. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. For full details, please visit our Return Policy.

By placing an order through Full Tropic, you agree to the terms and conditions below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to countries domestic to United States.

1. 30 DAY RETURN POLICY

We have a 30-day return policy, which means that you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

2. RETURN PROCESS

To initiate a return, you can contact us at contact@fulltropic.com or call us at +1 401-205-0017

. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

3. DAMAGED, INCORRECT OR PROBLEMATIC PRODUCTS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and correct it.
To return your product, you must contact our carrier.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.

4. EXCHANGES

We will only exchange damaged, wrong product, wrong size or defective products. If you need to exchange an item, please contact us at contact@fulltropic.com or call us at +1 401-205-0017.

5. RESTOCKING FEE
We do not charge a restocking fee on returns. 6. REFUNDS
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Keep in mind that your bank or credit card company may also take some time to process and issue the refund.

Customer Service:

We will respond within 24 hours.

Address:
2915 Ogletown Road - Newark, U.S.A 19713
Mail: contact@fulltropic.com
Phone number: +1 401-205-0017

Customer service available: Monday to Friday / 9am to 6pm.